Julie Holmes | Innovation Speaker | CUSTOMER SERVICE KEYNOTES

hello@julieholmes.com   |   +1 (720) 308 2960 (US)

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Little Big Bangs for Service

Increase Customer Retention, Lower Support Costs, Innovate Your Service with (Almost) No Effort

How many of your customers are considering switching to your competition right now?

 

You know it’s expensive to replace a lost customer and that it damages your team’s moral every time it happens. But there’s an easy (and fun) way that you can keep more customers, make them happier and also empower your people to become creative service superstars.

 

By embracing innovation for the rest of us, you unleash an army of problem solvers and opportunity spotters. With Little Big Bangs for Service, you’ll be giving them the tools and skills to find powerful and profitable innovation opportunities in every interaction.

Using the Customer Emotion Map™, you’ll get to know your customers’ experience in a whole new way and find the touchpoint gaps and opportunities that are just waiting to be addressed with your innovative solutions. 

Your customers – and your bottom line – will love you for you it!

The Results:

 

  • Find painful gaps and powerful opportunities in your service when you Master the Customer Emotion Map™
     

  • Add revenue when you spot upsell and up-serve opportunities
     

  • Leverage the 10 Innovation Sparks to develop your innovation capabilities
     

  • Evaluate and implement your next great customer service ideas when you use the bootstrap approach to innovation

Ideal for: 

  • Customer and Professional Services Conferences

  • Customer-centric Organization Events

Options:

  • Little Big Bangs for Service

  • Little Big Bangs for Professional Services (Who Grudgingly Sell)

  • Little Big Bangs for Meeting and Event Planners

Available As:

  • Keynote (20 min, 60 min, 90 min)

  • Breakout Session (60 min)

  • Masterclass (1/2 day, full day)

"Julie spoke at an event I was attending and I have to say it was fantastic! She grabs the audience's attention from the word go and brings innovation, information, entertainment, and enthusiasm all together brilliantly!"

Mike Castle, ITRM Ltd